Returns & Warranties

RETURNS

Items must be returned within 30 days no exceptions. No returns on used or installed parts. Items Must be returned in their original packaging and new condition.
-No returns on any Electrical Parts That have been Installed.
-No returns on gasket sets or manuals that have had the original plastic opened.
-There is a 20% restocking fee on all returned items, 10% restocking fee if correct item is reordered and no restocking fee if it is our own shipping error.
-Shipping cost is the customers responsibility for incorrect orders, warranty returns and credit unless it is our error.
-All orders returned MUST HAVE AN RA#(return authorization number) and a copy of the invoice. Items that are returned without an RA# and a copy of the invoice will be handled at our discretion and possibly refused and sent back to the customer.
-Refused or returned shipments to any location other than Pat's Small Engine without permission from Pat's Small Engine is subject to any fees and shipping charges associated with the return. 
Any item/s that are altered in any way will void warranty and may not be returned for credit.
-If you need to return an item please email
info@psep.biz or call us for proper item return instructions.
-Warranty returns may take up to 1 month to process.
Special order items:
Items that are considered Special Order (items that are not normally stocked) are not returnable. Special orders must be purchased prior to shipment. Cancelled special orders may be subject to a restocking fee.

RETURNS

Pat's Small Engine Plus gives no warranty on any item we sell. All warranties are given by the manufacturer of the particular item and are subject to there policies. Electrical items such as modules, coils and other electrical components are tested prior to shipment and may not be returned for warranty or credit if it is not in the Manufacturers Warranty Policy. Pats Small Engine Does Not Manufacture any Part We Sell as We are Just a Dealer for Our Manufacturers. Shipping Costs for Returning a Warranty Item Is the buyers responsibility.